You / Your = Customer

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Introduction: This document sets out how we will deal with you in the provision of Credit Broking services. Rural Finance Limited is regulated by the Financial Conduct Authority (FCA). 

Firm number 630701.
We are an independent asset finance brokerage with appointed representatives under our license.

We are not independent finance advisors and so are unable to provide you with independent
financial advice. Please seek independent advice if required.

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Estimates: Any figures provided are estimates and subject to credit approval. The rates quoted may change at short notice, subject to changing interest rates or monetary conditions. Financial information may be required for credit assessment. This is an indication of terms provided for discussion purposes only. It shall have no contractual effect and is not binding upon you or us.

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Our Role: Rural Finance and any of its appointed representatives are credit brokers and not
lenders. We will assess the information provided and offer a suitable product to match your
circumstances, criteria or requirements. We work with a panel of lenders to find a suitable
arrangement for you. We do not offer advice or recommendations. Once we have found a suitable arrangement, we will present the lender’s agreement for you to review and sign. We will discuss this with you and can answer any questions you may have regarding the terms of the agreement.

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Your Role: It is your responsibility to read through all the paperwork provided, including the Terms and Conditions of the Finance Agreement prior to signing the finance document. Ask your broker any questions you may have. 

We rely on you or your professional advisers to provide us with accurate statements, information, and representations, for negotiating terms on your behalf. Please ensure all the information you provide to your finance broker and Rural Finance is fully up to date and accurate. Providing false or incorrect information can result in your application being declined, credit history affected or legal proceedings.

You must grant us consent to search your credit file if necessary.

You may wish to accept independent advice.

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Additional support: Do you understand everything within the finance document? If not, please ask your broker. It is your responsibility to advise us, if you require additional support at any time throughout the process. If you feel that you are vulnerable at the time of reading this or signing the finance agreement, please ensure you advise the broker so they can make an assessment and offer the relevant support.

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What are the different types of Finance Products available?
View all our finance products at Product Description - Rural Finance (rural-finance.co.uk)
It’s essential you understand what type of Finance products are available. Not all products will be suitable for your circumstances, but this allows you to discuss the products with your broker. You will find the finance products, characteristics, benefits, risks and fees/charges.
If you require any further information about the types of finance available, please contact your local broker directly or contact Rural Finance Head office on 01978 660360. If you are still unsure whether the finance product is suitable for you, please seek independent, professional advice.

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Commission: We earn commission from our lenders. This may be a fixed fee, or a fixed
percentage or a variable percentage of the amount you borrow. We may also receive additional remuneration from the lender based on our portfolio size, quality, and performance.

If you would like to know the amount of commission received, please contact; 
compliance@rural-finance.co.uk.

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Missed Payments: Missed payments could result in repossession and may affect your credit
history. A repossession can take place without a court order and may not clear the debt owed.

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Ability to pay: We and other lenders will assess your ability to pay. You should make us aware of any future changes that may affect your ability to make the payments detailed in your agreement. These changes will be communicated to the lender for further consideration. If you are in financial difficulty, please speak to your finance broker.

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Data Protection Statement:
To approve your application our lenders will supply your personal information to credit reference agencies and the Credit Reference Agencies (CRAs) will give the lenders information about you, such as about your financial history. The lenders do this to assess credit worthiness, product suitability, check your identity, manage your account, trace, and recover debts and prevent criminal activity. The lenders will continue to exchange information with the CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. Your data will also be linked to the data of your spouse, any joint applicants, or other financial associates. The personal information you have supplied will also be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and verify your identity. If fraud is detected, you could be refused certain services, finance, or employment.

Please be aware that some lenders will leave hard searches on your credit file. On occasion
we may need to send your proposal to multiple lenders which could result in multiple credit
searches.

PLEASE ADVISE IF YOU DO NOT WANT ANY HARD SEARCHES.

If you are a partnership or limited company you are consenting on behalf of all partners, directors and authorise signatories.

If you are a members club, you are providing consent on behalf of your members and are acting as an authorised signatory on their behalf.

The Consent will be valid for up to 90 days unless your circumstances or directors/partners change within the business which means we will send a new consent form to accept.

For more information, please speak to your finance broker. Rural Finance only retain personal data for the purposes for which it is collected and for a reasonable period thereafter where there is a legitimate business need or legal obligation to do so. For details of our current retention policy contact our compliance officer at compliance@rural-finance.co.uk. Rural Finance’s privacy notice can be found with the following link http://www.rural-finance.co.uk/company-profile/rural-finance-
privacy-policy/
CIFAS Privacy notice can be found on the following link https://www.cifas.org.uk/privacy-notice Credit Reference Agency notice can be found on the following link http://www.rural-
finance.co.uk/company-profile/credit-reference-agency-information-notice/

Please note that if you would like to review your lenders Fair Processing Notice privacy notice click on the following link http://www.rural-finance.co.uk/rural-finances-partners and then click on your selected lender. We can provide a list of the lenders we work with upon request.

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Insurance: A condition of taking asset finance out is that you insure the equipment purchased.

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Complaints Procedure: If you have a complaint about our service, please contact us at Rural
Finance Ltd on 01978 660360. We will acknowledge your complaint and provide a final response to all complaints within 8 weeks. If you are unhappy with the way your complaint has been handled, please contact the Financial Ombudsman Service (http://www.financial-ombudsman.org.uk/)

Our aim is to provide you with a professional and confidential service that delivers the highest
possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by writing to The Complaints Manager, Rural Finance Limited, 5 Wilkinson Court, Wilkinson Business Park, Wrexham, LL13 9AE by telephoning us on 01978 660360 where we will try to resolve your concern at the earliest time possible.

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REGULATED AGREEMENTS ONLY

Pre-contract Credit Information Document: Your repayment schedule, repayment amounts, and the total amount payable are detailed within the lender’s Pre-contract Credit Information document. You will be asked to read the Pre-contract Credit Information and you can take this away to seek further explanations where required. Failure to make the payments as they fall will mean that you have broken the terms of the agreement and could result in a lender taking further action against you. This may include repossession of the goods and or obtaining a charge against a property you own. You may also incur additional costs and it could make it difficult for you to obtain credit.

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Withdrawal/ right to cancel: You have a right to withdraw from the agreement within the first 14 days from when you receive your executed copy. You will then have up to 30 days to settle the credit amount plus any daily interest incurred.

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Early Repayment: You may have the right to repay all or some of the credit early. However, if you wish to do so you will be charged interest as per the terms of the agreement. Please discuss with your finance broker.

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We are committed to ensuring you are receiving the right level of support, in relation to your
specific circumstances, when arranging your Finance Agreement. Please let us know if you
require any additional support by speaking with your finance broker directly or by contacting
Rural Finance Head office on 01978 660360.